JOB TITLE: Customer Service Administrator SALARY: £26k per year + . ADDED: 31-12-2021
|JOB TYPE: Permanent||LOCATION: Bridgwater, Somerset, England|
|JOB REFERENCE NUMBER: VAC-47217658||INDUSTRY TYPE: Commercial/Office|
Customer Services Administrator / Customer Liaison Administrator -Bridgwater £26k
My Client, a growing manufacturing company based in Bridgwater, is looking to recruit a full time Customer Services Administrator / Customer Liaison Administrator.
The main purpose of the Customer Services Sales Administrator will be to ensure that Clients / Customers requirements are fully and ensuring that Clients receive a positive experience. You will also be supporting the Sales, Operations and finance teams to achieve optimum performance for the company.
Main tasks of the successful Customer Administrator will include:
·Processing Sales Orders accurately by telephone and e-mail
·Data handling, entry and export through the Company's CRM System.
·Liaising with operations and sales when handling enquiries
·Support the Sales team by providing customer requested information i.e. quotations sales literature, technical specifications, or any appropriate certification details needed.
·Deal with and where possible resolve Customer Service issues, resolving or escalating
·Managing internal processes & customer forecasts as required
·Preparing material product costings as required.
·Contacting new and existing customers in order to follow up recommendations, introductions, and follow up to leads.
·Manage Key accounts as directed
The successful Client services administrator will ideally have:
·Customer service / client liaison experience in a manufacturing environment
·Excellent customer service skills, both phone and face to face
·Excellent and accurate computer skills including Word, Excel. Powerpoint
·Previous experience / understanding in accounts, invoicing, export, transport, Quality Control
The successful candidate will have ideally have worked in the manufacturing sector and may have previously been a CS advisor, sales administrator, client services coordinator, account manager, client liaison advisor, supply chain coordinator, export coordinator, manufacturing administrator